Local Delivery, Shipping and Product Fulfillment Policy

Last updated: July 12, 2026

Thank you for choosing Lovely Hen. This Local Delivery, Shipping and Product Fulfillment Policy explains how delivery, setup, pickup, service-area eligibility, scheduling, and product fulfillment work for the Hatch a Lovely Chick™ 28-Day Educational Hatching Program and other Lovely Hen products.

The Hatch Program Is Not Shipped

The Hatch a Lovely Chick™ program is a hands-on educational service that requires personal delivery, equipment setup, instructions, and scheduled equipment pickup.

The Hatch a Lovely Chick™ program is not available for shipping.

The program cannot be mailed or shipped because it may includes full service setup. It includes fertile hatching eggs, incubation equipment, brooder equipment, educational materials, supplies, and other items that must be transported and set up carefully.

Purchasing the program does not create an agreement for Lovely Hen to deliver the program outside its approved local service area.

Local Delivery Only

The Hatch a Lovely Chick™ program is available through scheduled local delivery to qualifying:

• Schools

• Daycares and childcare centers

• Libraries

• Homeschool families and groups

• Community organizations

• Educational facilities

• Private residences

Lovely Hen is based in Southampton Township, New Jersey. Local delivery is generally available within approximately 60 miles of ZIP code 08088, depending on the customer’s exact location, scheduling availability, travel conditions, and program requirements.

Being located within 60 miles does not automatically guarantee delivery. Every delivery address must be reviewed and approved by Lovely Hen.

Other Lovely Hen Products

Lovely Hen may also offer products such as:

• Fertile hatching eggs

• Chicks and other live poultry

• Fresh herbs

• Fresh-cut or seasonal flowers

• Other farm-grown or farm-raised products

These products may be available through scheduled local pickup, approved local delivery, or another fulfillment method specifically listed on the product page.

Customers should not assume that a product is eligible for shipping unless shipping is clearly offered on the product page and at checkout.

Product availability may be limited by season, hatch dates, harvest schedules, weather, inventory, and animal health.

No Returns on Any Products

All Lovely Hen product sales are final.

Lovely Hen does not accept returns or exchanges on any products, including:

• Live chicks

• Other live animals

• Fertile hatching eggs

• Fresh herbs

• Fresh flowers

• Perishable products

• Farm products

• Program supplies

• Seasonal items

Live animals, hatching eggs, herbs, flowers, and other perishable products cannot be returned or resold after they leave Lovely Hen’s care.

Because of their live, fragile, and perishable nature, Lovely Hen does not offer refunds, returns, or exchanges based on a customer changing their mind, improper care, unsuccessful hatching, plant or flower deterioration, or circumstances occurring after pickup or delivery.

Live Animals and Chicks

All sales of chicks and other live animals are final.

Once a live animal is delivered to or accepted by the customer, the customer assumes full responsibility for its care, housing, feeding, hydration, warmth, sanitation, handling, transportation, and protection.

A chick’s health and survival may be affected by factors including:

• Brooder temperature

• Drafts

• Overheating

• Chilling

• Food and water access

• Improper feed

• Dehydration

• Stress

• Rough handling

• Overcrowding

• Unsanitary conditions

• Exposure to pets or other animals

• Transportation conditions

• Illness

• Failure to follow care instructions

Lovely Hen takes reasonable care to provide healthy chicks at the time of pickup or delivery. However, survival after the animal enters the customer’s care cannot be guaranteed.

Chicks and other live animals are not eligible for return, exchange, refund, replacement, or store credit after acceptance.

Customers should inspect live animals at the time of pickup or delivery and raise any immediate concerns before leaving the pickup location or while the Lovely Hen representative is still present.

Fertile Hatching Eggs

All sales of fertile hatching eggs are final.

Fertility and hatch rates are not guaranteed. Even properly fertilized eggs may fail to develop or hatch because incubation involves natural biological processes.

Hatching results may be affected by:

• Incubator accuracy

• Temperature

• Humidity

• Egg storage

• Egg age

• Egg positioning

• Turning schedules

• Ventilation

• Power interruptions

• Improper handling

• Incubator cleanliness

• Opening the incubator too often

• Conditions during lockdown

• Shipping or transportation conditions

• Environmental changes

• Natural embryo development

Once hatching eggs leave Lovely Hen’s care, the customer is responsible for their handling, storage, incubation, and care.

Lovely Hen cannot control the customer’s incubator, electrical supply, temperature, humidity, handling, sanitation, or incubation practices.

For these reasons, unsuccessful hatching does not qualify for a refund, return, exchange, replacement, or store credit.

Fresh Herbs and Flowers

Fresh herbs, fresh-cut flowers, seasonal flowers, and similar farm products are perishable and are not eligible for return or exchange.

Their freshness and usable life may be affected by:

• Temperature

• Sun exposure

• Watering

• Refrigeration

• Transportation

• Handling

• Storage conditions

• Weather

• Time after harvest

• Customer care

Customers should inspect herbs and flowers at the time of pickup or delivery.

Once accepted, deterioration, wilting, drying, damage, or reduced freshness caused by customer handling, storage, weather, transportation, or care does not qualify for a refund, exchange, replacement, or credit.

Address Eligibility

Customers must provide a complete and accurate delivery address when booking a program or requesting local delivery.

Lovely Hen may review:

• Distance from our service location

• Total travel time

• Tolls and bridge fees

• Parking availability

• Building access

• Delivery restrictions

• Security and check-in procedures

• Number of classrooms or setups

• Product type

• Equipment requirements

• Whether the location can safely accommodate the delivery

Lovely Hen reserves the right to decline delivery to an address that is outside the service area, difficult to access, unsafe, or not reasonably serviceable.

Customers near the edge of the service area should contact Lovely Hen before completing a purchase.

Delivery Fees

Applicable delivery fees will be disclosed during booking, shown at checkout, included on an invoice, or communicated directly by Lovely Hen.

Delivery charges may vary based on:

• Delivery distance

• Travel time

• Tolls

• Parking fees

• Number of classrooms

• Number of program setups

• Additional equipment

• Special access requirements

• Requested delivery times

• Return trips

• Changes to the delivery address

• Product type and quantity

Additional mileage, toll, parking, setup, or travel fees may apply to locations outside the standard delivery area.

A delivery fee pays for transportation and service. It is not a shipping charge and does not mean the Hatch a Lovely Chick™ program will be sent through a commercial carrier.

Scheduling Your Delivery

All program deliveries and product deliveries must be scheduled and confirmed in advance.

After receiving a booking or order, Lovely Hen may contact the customer to confirm:

• Program start date

• Product availability

• Delivery or pickup date

• Estimated arrival window

• Complete address

• Building name

• Classroom or room number

• On-site contact person

• Contact phone number

• Parking and unloading instructions

• Security or check-in procedures

• Number of participating classrooms

• Equipment and electrical requirements

A requested date is not guaranteed until Lovely Hen confirms it in writing.

An order confirmation does not automatically guarantee a specific delivery time.

Delivery Windows

Lovely Hen may provide an estimated delivery window rather than an exact arrival time.

Arrival times may be affected by:

• Traffic

• Weather

• Road closures

• School traffic

• Construction

• Parking availability

• Delays at earlier appointments

• Emergencies

• Circumstances outside Lovely Hen’s control

Lovely Hen will make reasonable efforts to arrive within the scheduled delivery window.

A reasonable delay does not qualify the customer for a refund.

School and Facility Access

Schools, daycares, libraries, organizations, and other facilities are responsible for providing Lovely Hen with all necessary access information before delivery.

This may include:

• Correct building entrance

• Visitor check-in requirements

• Identification requirements

• Loading-zone instructions

• Parking information

• Security procedures

• Elevator access

• Classroom or room number

• Authorized contact person

• Restricted delivery hours

The customer is responsible for ensuring that Lovely Hen can enter the facility and complete the setup at the scheduled time.

Authorized Adult Required

An authorized adult must be present and available during program delivery, product delivery, setup, or pickup.

For schools and organizations, the authorized person may be a teacher, director, administrator, librarian, staff member, or approved representative.

For residential deliveries and pickups, an adult who is at least 18 years old must be present.

Children may not accept delivery, receive live animals, sign for equipment, or receive program instructions without an authorized adult present.

Setup Requirements

Before Lovely Hen arrives for a Hatch a Lovely Chick™ program, the customer must prepare an appropriate indoor location.

The setup area should include:

• A sturdy, level table or countertop

• A working electrical outlet nearby

• A safe indoor room

• A stable room temperature

• Protection from direct sunlight

• Protection from drafts and exterior doors

• Protection from water and excessive moisture

• Protection from pets

• Protection from unauthorized handling

• Enough space for the incubator and program materials

The setup area should not be located on the floor, near heating or cooling vents, beside an open window, in direct sunlight, or where equipment may be bumped, unplugged, moved, or disturbed.

Lovely Hen may refuse to complete setup if the proposed location is unsafe for the eggs, chicks, participants, staff, or equipment.

Delivery, Setup and Instructions

Depending on the program purchased, Lovely Hen may:

• Deliver the incubator

• Deliver fertile hatching eggs

• Position and connect equipment

• Review incubator operation

• Explain classroom safety rules

• Provide care or observation instructions

• Deliver brooder supplies

• Provide educational materials

• Schedule future program visits

• Arrange final equipment pickup

The customer must follow all instructions provided by Lovely Hen throughout the program.

Local Pickup

Certain products may be available for scheduled local pickup.

All pickups must be arranged and confirmed in advance.

Lovely Hen does not accept unscheduled visitors.

Customers must arrive within the confirmed pickup window and bring suitable transportation and containers when required.

For chick pickup, customers may be required to bring or use an appropriate ventilated carrier that protects the chicks from drafts, excessive heat, cold, stress, and injury.

A customer who arrives without proper transportation may be refused pickup until safe arrangements are made.

Changes to the Delivery Address

Customers must notify Lovely Hen before changing a delivery address.

A new address may:

• Fall outside the service area

• Require additional mileage

• Require additional tolls

• Change the delivery schedule

• Create new parking or access restrictions

• Require an additional delivery fee

An address change is not approved until Lovely Hen confirms it in writing.

Lovely Hen is not required to deliver to an address different from the address listed on the confirmed booking, order, or invoice.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate delivery information.

If the address, room number, contact information, school name, or access instructions are incorrect or incomplete, Lovely Hen may be unable to complete delivery.

The customer may be responsible for additional costs resulting from:

• Failed delivery attempts

• Additional mileage

• Additional tolls

• Parking costs

• Waiting time

• Return trips

• Rescheduling

• Replacement of prepared materials

• Loss of perishable products

Payments will not be refunded when delivery cannot be completed because the customer provided incorrect or incomplete information.

Missed Delivery or Pickup

A delivery or pickup may be considered missed when:

• No authorized adult is present

• The customer cannot be reached

• The facility is closed

• Security refuses access

• The provided address is incorrect

• The classroom or room cannot be located

• Required access instructions were not provided

• The setup area is not ready

• The location is unsafe

• The customer fails to arrive for pickup

• Lovely Hen is kept waiting beyond a reasonable period

If delivery cannot be completed for a customer-related reason, the customer may be charged an additional delivery, mileage, waiting-time, product-preparation, or rescheduling fee.

A missed delivery or pickup does not qualify for a refund.

Perishable products, prepared hatching eggs, or live animals that are not picked up as scheduled may not remain available for a later date.

Waiting Time

Schools and organizations should ensure that the designated contact person is available during the agreed delivery window.

Excessive waiting caused by security delays, unavailable staff, locked buildings, classroom changes, or missing access information may result in:

• A shortened setup or instruction period

• A revised appointment

• A waiting-time charge

• An additional delivery fee

• Rescheduling of the program

Severe Weather and Unsafe Travel Conditions

Lovely Hen may postpone delivery, service visits, product pickups, or equipment pickup when weather or road conditions could create a safety risk.

Unsafe conditions may include:

• Snow or ice

• Flooding

• Severe thunderstorms

• High winds

• Dangerous heat or cold

• Road closures

• Government travel warnings

• School or facility closures

• Other emergencies

When Lovely Hen postpones service because of unsafe conditions, we will work with the customer to arrange a new available date when appropriate.

Weather-related postponements do not automatically qualify for a refund.

School Closures and Customer Schedule Changes

If a school, daycare, library, organization, or home becomes unavailable for a confirmed program delivery date, the customer must contact Lovely Hen as soon as possible.

Hatch program purchases are final and nonrefundable. Eligible program bookings may be moved to a future available date under the Lovely Hen Refund and Rescheduling Policy.

The rescheduled program must generally take place within one year of the original scheduled program date.

Product orders involving live animals, hatching eggs, herbs, flowers, or other perishable items may not always be eligible for rescheduling because availability and condition may be tied to a specific hatch, harvest, or pickup date.

Incubator and Equipment Pickup

The incubator, brooder, feeder, waterer, containers, and other reusable program equipment remain the property of Lovely Hen unless the product description or written agreement states otherwise.

Lovely Hen will arrange a date or delivery window to retrieve equipment at the end of the program.

The customer must:

• Keep all Lovely Hen equipment together

• Make the equipment available for pickup

• Provide access at the confirmed time

• Return equipment in reasonably clean condition

• Report damaged or missing items

• Ensure an authorized adult is present

Failure to make equipment available may result in additional pickup, mileage, waiting-time, replacement, or late-return charges.

Care of Equipment Between Delivery and Pickup

Once program equipment has been delivered and set up, the customer is responsible for protecting it from:

• Loss

• Theft

• Breakage

• Water damage

• Pet damage

• Unauthorized handling

• Improper cleaning

• Moving or relocation

• Unplugging

• Tampering

• Misuse by students, staff, visitors, or household members

Customers may be responsible for the repair or replacement cost of damaged, missing, or unreturned equipment.

No Unscheduled Farm Visits

Lovely Hen does not accept unscheduled visits at its property.

The full street address is not publicly listed for general customer visits. This helps protect the safety, health, and care of our animals and property.

Any approved pickup, return, visit, or appointment must be arranged and confirmed directly with Lovely Hen.

Customers should not travel to Lovely Hen without a confirmed appointment and written instructions.

No International Delivery or Shipping

The Hatch a Lovely Chick™ program is not available for international shipping or delivery.

Lovely Hen does not deliver the program outside the approved local service area in the United States.

Other products are not available for international shipping unless explicitly stated otherwise on the product page.

Refusal or Cancellation of Delivery by Lovely Hen

Lovely Hen reserves the right to refuse, postpone, or discontinue delivery when:

• The location is unsafe

• The address is outside the service area

• Travel conditions are dangerous

• Required charges have not been paid

• The customer provided inaccurate information

• Required access is unavailable

• An authorized adult is not present

• The program setup area is unsuitable

• Animal welfare may be compromised

• Equipment may be damaged

• Proper transportation for live animals is not available

• The customer violates Lovely Hen’s policies

• Threatening, abusive, discriminatory, or inappropriate conduct occurs

Lovely Hen will determine whether a program or order may be rescheduled, modified, credited, or canceled based on the circumstances and applicable law.

Contact Lovely Hen

Questions about delivery eligibility, pickup, delivery fees, product availability, or program scheduling should be directed to Lovely Hen before booking or ordering.

Phone: (717) 559-5705
Email: yes@thelovelyhen.com
Location: Southampton Township, New Jersey

When contacting us, please provide:

• Your name

• School or organization name, if applicable

• City and ZIP code

• Delivery address

• Product or program requested

• Preferred date

• Number of classrooms or groups, if applicable

• Best phone number

• Special delivery or building-access instructions

Acceptance of This Policy

By booking a Hatch a Lovely Chick™ program or purchasing any Lovely Hen product, the purchaser confirms that they have read, understood, and agreed to this Local Delivery, Shipping and Product Fulfillment Policy.

The purchaser also acknowledges that:

• All product sales are final

• Live animals and perishable products cannot be returned

• Hatch rates are not guaranteed

• Chick survival after delivery or pickup cannot be guaranteed

• Customer handling, environment, incubation practices, and care directly affect results

• No refund, return, exchange, replacement, or credit will be issued for matters outside Lovely Hen’s control

This policy should be reviewed together with Lovely Hen’s Refund and Rescheduling Policy and any program-specific or product-specific terms shown on the website, invoice, booking confirmation, or written agreement.

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.