Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

d, make a separate purchase for the new item.

Refund and Rescheduling Policy

At Lovely Hen, each Hatch a Lovely Chick™ program requires advance planning, scheduling, equipment preparation, egg selection, delivery coordination, and limited program availability. Because of the time and resources reserved for each booking, all program sales are final.

All Sales Are Final

Payments made for the Hatch a Lovely Chick™ program are nonrefundable.

Once a booking is completed, Lovely Hen does not provide refunds for:

• Customer cancellations
• Schedule changes
• School closures
• Changes in classroom participation
• Changes in staffing
• Failure to obtain internal approval
• Transportation or delivery conflicts
• Illness
• Weather-related concerns
• Missed appointments
• Lack of participation
• A change of mind
• Circumstances outside of Lovely Hen’s control

By completing your purchase, you acknowledge and agree that your payment is final and nonrefundable.

Rescheduling Your Program

Although payments are nonrefundable, customers may reschedule their program for a future available date.

A rescheduled program must take place within one year of the original scheduled program date.

Rescheduling is subject to:

• Program availability
• Delivery availability
• Seasonal availability
• Service-area requirements
• Any applicable price difference
• Advance notice

The new date must be confirmed directly with Lovely Hen. A requested date is not guaranteed until Lovely Hen provides written confirmation.

Rescheduling Notice

Customers should contact Lovely Hen as soon as possible when a schedule change is needed.

We ask that rescheduling requests be submitted at least 14 days before the scheduled delivery or program start date whenever possible.

Requests made with less notice may be more difficult to accommodate and may be subject to an additional rescheduling, preparation, or delivery fee.

One-Year Rescheduling Deadline

The full program credit must be used within one year of the original scheduled program date.

Any unused credit will expire after that date.

Expired program credits:

• Have no cash value
• Cannot be refunded
• Cannot be transferred to another year
• Cannot be applied toward unrelated products or services
• Cannot be exchanged for cash, chicks, eggs, herbs, flowers, or other merchandise

It is the customer’s responsibility to contact Lovely Hen and select an available replacement date before the credit expires.

Price Changes

If the price of the program increases before the rescheduled date, the customer may be required to pay the difference between the original purchase price and the current program price.

If the current price is lower, no refund or credit will be issued for the difference.

Additional delivery, mileage, classroom, equipment, or service fees may also apply if the location, number of classrooms, or program requirements change.

Changes to the Booking

Program credits are tied to the original customer, school, organization, or purchaser.

Requests to transfer a booking to another person, school, classroom, organization, or location must be approved by Lovely Hen in advance.

Lovely Hen reserves the right to deny a transfer when the new location is outside the service area, requires additional travel, changes the scope of the program, or creates scheduling conflicts.

Delivery and Access Requirements

The customer is responsible for providing:

• Accurate contact information
• A correct delivery address
• Safe and timely access to the property
• An appropriate indoor setup area
• Access to a working electrical outlet
• An authorized adult or staff member present at the scheduled time

If Lovely Hen arrives and cannot safely access the property, complete the setup, contact the customer, or enter the approved program area, the appointment may be treated as a missed appointment.

A new delivery or setup fee may be required before the program can be rescheduled.

Weather, Emergencies, and School Closures

If severe weather, unsafe travel conditions, emergency closures, or another unexpected event prevents the program from beginning as scheduled, Lovely Hen will work with the customer to select a new available date.

These circumstances do not automatically qualify for a refund.

Lovely Hen reserves the right to postpone delivery or pickup when travel or conditions may be unsafe for staff, customers, animals, eggs, or equipment.

Hatching Results

The Hatch a Lovely Chick™ program is a live educational experience involving fertile eggs and natural biological development.

While Lovely Hen takes reasonable steps to provide healthy fertile eggs, reliable equipment, instructions, and support, hatch rates cannot be guaranteed.

Not every fertile egg will develop or hatch. Development and hatch results may be affected by factors including:

• Natural fertility
• Genetics
• Incubation conditions
• Temperature changes
• Power interruptions
• Equipment interference
• Improper handling
• Opening the incubator at restricted times
• Classroom conditions
• Events outside of Lovely Hen’s control

A lower-than-expected hatch rate does not qualify for a refund.

The educational value of the program includes observing the full incubation process, including development, nondevelopment, successful hatching, and the natural variability of living organisms.

Equipment Responsibility

All incubators, brooders, feeders, waterers, supplies, and other program materials provided by Lovely Hen remain the property of Lovely Hen unless otherwise stated.

The customer may be responsible for the repair or replacement cost of equipment that is:

• Lost
• Stolen
• Broken
• Misused
• Altered
• Moved without approval
• Damaged by students, staff, pets, visitors, or unauthorized individuals

Charges for damaged or missing equipment are separate from the program fee and are not refundable.

Program Removal or Early Termination

Lovely Hen may remove equipment, eggs, or animals or end a program early if there are concerns involving:

• Animal safety
• Unsafe handling
• Unsanitary conditions
• Equipment tampering
• Repeated failure to follow instructions
• Threatening or inappropriate conduct
• Unsafe access to the property
• Conditions that may harm people, animals, or equipment

A program ended for safety, misuse, or policy violations will not qualify for a refund.

Cancellations by Lovely Hen

If Lovely Hen is unable to provide the program and cannot offer a reasonable replacement date within the one-year rescheduling period, Lovely Hen may, at its discretion, provide:

• A new program date
• A program credit
• A comparable replacement service
• A refund of the amount paid for the unavailable program

This section applies only when Lovely Hen cancels and cannot reasonably fulfill or reschedule the booking.

How to Request a New Date

To request a rescheduled date, contact Lovely Hen with:

• The purchaser’s name
• School or organization name
• Original program date
• Order or invoice number
• Requested replacement dates
• Updated delivery address, if applicable

Call: (717) 559-5705
Email: yes@thelovelyhen.com

Submitting a request does not guarantee the requested date. The new program date is confirmed only after Lovely Hen provides written approval.

Acceptance of This Policy

By booking or paying for a Hatch a Lovely Chick™ program, the purchaser confirms that they have read, understood, and accepted this Refund and Rescheduling Policy.

Lovely Hen reserves the right to update this policy when necessary. The policy in effect on the date of purchase will generally apply to that booking, except where a change is required by law.

Nothing in this policy limits any rights that cannot legally be waived under applicable law.